Dalco World Online Store

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faq

1. How can I place the order?
2. How would I know that the order has been placed and everything is ok with it?
3. Do I need to register before placing an order?
4. Why do I have to provide all information with my order?
5. How much would the delivery cost?
6. How can I pay for my order?

1. How can I place the order?
Ordering process at Dalco World is easy. Browse through the products and add those that you want to the basket. Then check out and fill out the form providing all the required information. Once we receive your order, we will process it. We will contact you if we need any further information.

For a detailed description of ordering process and step-by-step explanation of all aspects of online ordering process, see How to purchase.

2. How would I know that the order has been placed and everything is ok with it?
Upon order confirmation by the customer, our system sends an email with all the order details. The customer also receives all the updates and any changes to the status of the order by email, so tracking the current state of your order is simple. You will be notified about every step of the order and payment status. If you need any more information, please contact us by email or telephone. Do not forget to mention your order number and your email address. These will be needed to verify and check the order you have placed.

3. Do I need to register before placing an order?
No, you don't have to. It is however recommended because as registered customer you have access to additional services and information that is normally not accessible to unregistered customers.

4. Why do I have to provide all information with my order?
Our website collects only the information required for proper order processing. Your email address and personal details are safely stored and are not shared with anyone. Your email address in not abused and we fully comply with anti-spam international standards.

5. How much would the delivery cost, and where do you deliver?
Each product has an individual delivery charge. The maximum delivery charge is 40 EUR, and we offer free delivery to order of over 500 EUR in value.
We deliver all over Republic of Cyprus.

6. How do I pay for my order?
Our website offers several easy ways to pay for your order. We accept payment by credit card (over the phone for now for internet order), Paypal, Moneybookers, Bank Trasnfer or Cash at our store. For more information about payments, please visit Payment methods in our help section.

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